Customers

Add a customer

Just their details. Cars and jobs get added afterwards.

Delete this customer?

They have no cars, jobs, texts or consent records, so nothing else changes. This can't be undone.

Erase this customer's personal details?

For a request to erase their data. This can't be undone.

Their name and address stay on invoices from the last 6 years, because you must keep these for HMRC. Everything else is wiped.

Wiped: their phone, email and notes, and their name and address everywhere else; the address on their jobs; the number and wording of texts sent to them. Their invoice and health check links stop working. Each invoice's name and address go too, 6 years after its date.

Kept, for your tax records: their jobs, invoice numbers, amounts, dates and VAT, and their cars' regs. They show as “Deleted customer”. Their consent records are kept too; they hold no contact details. They're archived, so they get no reminders.

Check yourself: anything you typed about them in job or car notes, photos, and copies outside Flowly, such as emails you sent, files you downloaded and your backups.